Customs clearance, handled in-house
Our own team prepares your declarations at London Gateway, in the same building as your goods.
What we handle
| Service | Detail |
|---|---|
| Import declarations | Full import entries through CDS, prepared ahead of arrival |
| Export declarations | Export entries and supporting documentation, prepared before the goods move |
| UK to EU movements | Declarations in both directions and the paperwork the current arrangements require |
| Tariff classification | Commodity codes checked, with uncertain classifications reviewed and resolved |
| Duty and VAT | Calculation, plus advice on deferment and postponed VAT accounting |
| Document checks | Certificates and licences confirmed before the goods move, not after they land |
Getting it right from the start
Most customs problems are not actually customs problems. They start weeks earlier with the paperwork: the wrong commodity code, a missing certificate or a goods description too vague for clearance.
If you're importing something new, or from somewhere new, send us the details before the shipment moves. We can check the documents early and help prevent delays further down the line.
Frequently asked
Do I need a broker if my forwarder handles the shipping?
Someone has to make the customs declaration. With Riverside Logistics, it's made by the same business holding your goods rather than passed to a third party.
What happens if HMRC raises a query?
The person who made the entry deals with it, and we tell you what was asked and how we responded.
Can you help with a shipment that's got stuck with another agent?
Yes. Just send us the entry reference and the documents.
Do you handle both imports and exports?
Yes, including UK to EU movements.
Talk to us about your shipment
If a shipment has been held up, you're unsure about a classification or you're using a route for the first time, get in touch and we'll advise on the best next steps.