Privacy & cookies policy

Riverside Logistics Limited ("We", "Us" or "Our") know that you take the privacy of your information and how it is used and shared very seriously. We will only use your personal information in accordance with current UK data protection legislation and this privacy policy. This notice describes how we handle, store, and protect your personal information and how we aim to repay the trust you have shown by sharing your data with us.

This policy applies to our website, our use of emails and telephone communications for service updates or marketing, online quotation forms, and any other methods we use for collecting information. It covers what we collect and why, how we use the information, who we share it with, and your statutory rights.

This privacy policy applies to personal information we hold about individuals (such as sole traders, business contacts, representatives, website visitors, and applicants). It does not apply to purely corporate information we hold about companies and organisations.

1. Who We Are

In this policy, whenever you see "Riverside Logistics", "We", "Us", or "Our", it refers to Riverside Logistics Limited, a company registered in England & Wales under Company No. 17368809.

• Registered Office: 45 Pall Mall, London, SW1Y 5JG
• Trading & Operations Centre: Logistics Centre, London Gateway, North 1 Atlantic Ave, Stanford-le-Hope SS17 9ER

For the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we are a Data Controller in respect of the personal information that we collect and process about you as described in this privacy policy.

2. Information We Collect

We will only ever collect the information we genuinely need to provide our services and respond to your requests. We may collect and process:

• Personal & Contact Details: such as your name, company name, business/delivery address, telephone number, and email address provided when filling in forms on our website, requesting a quote, booking a consultation, or contacting us by phone or email.
• Logistics & Warehousing Service Selections: details submitted through our enquiry form drop-down options, including:

• Sea Freight: container specifications (FCL/LCL), bills of lading, port handling, and vessel tracking;
• Air Freight: flight schedules, air waybills (AWB), and express air cargo consignments;
• Road and Rail Freight: UK haulage, European road transport, and intermodal rail freight routes;
• Customs Clearance: import/export declarations, EORI numbers, commodity codes, and duty documentation;
• Warehousing and Fulfilment: pallet storage, inventory manifests, pick & pack instructions, and e-commerce fulfilment; and
• Something Else: bespoke supply chain solutions, out-of-gauge freight, or general logistics consults.

• Shipment & Operational Data: cargo descriptions, dimensions, gross weights, collection/delivery postcodes, delivery manifests, and signed proof of delivery (POD) paperwork.
• Financial & Transactional Records: billing addresses, invoices, payment history, remittances, and commercial credit assessment checks.
• Website Technical & Browsing Data: IP addresses, browser types, operating systems, pages accessed, and files downloaded. This statistical data helps us monitor visitor trends and improve our digital services without identifying individuals.

3. Particularly Sensitive Personal Information

We do not process special categories of information relating to race, ethnic origin, political opinions, religious beliefs, genetic or biometric data, health, or sexual orientation for our clients, suppliers, or website visitors.

4. How We Use the Information We Collect

We process personal data for our legitimate business interests, contractual requirements, and statutory obligations. Legitimate Interests means conducting and managing our business to provide you with the best logistics and warehousing services in the most secure way. These purposes include:

• Evaluating online enquiries and providing freight rate and warehousing storage quotations;
• Fulfilling contracts, managing inventory, processing customs entries, and executing freight transport orders;
• Providing urgent operational notices (e.g. customs holds, stuck containers, port delays, or delivery updates);
• General administration, account management, invoicing, and recovering debts;
• Ensuring our website content is presented effectively and securely for you and your device;
• Sending relevant logistics updates, market insights, or service bulletins where you have not opted out;
• Helping detect and prevent fraud, money laundering, and cargo theft; and
• Retaining records of communications (emails, phone calls, support tickets) to provide quality customer service.

When we process data for legitimate business interests, we always consider and balance any potential impact on you and your data protection rights.

5. Choice, Opt-In and Opt-Out

Whenever the processing of your personal data for direct marketing requires your consent, you will be given the opportunity to opt in or opt out at the time your details are submitted.

If you do not wish us to use your data for marketing or pass your details to partners for promotional purposes, please leave relevant marketing checkboxes blank or unticked. You may opt out of promotional communications at any time by:

• Replying to an email with 'unsubscribe' in the subject line;
• Unticking communication preferences in our forms;
• Emailing us at hello@riverside-logistics.co.uk or
• Writing to our Trading Address at Logistics Centre, London Gateway, North 1 Atlantic Ave, Stanford-le-Hope SS17 9ER.

6. Cookies & Online Tracking

Our website uses cookies to distinguish you from other users, provide smooth navigation, ensure online form security, and analyse traffic. We use:

• Essential Cookies: required for website operation, security tokens, and enquiry form submissions. These cannot be switched off.
• Analytics & Performance Cookies: collect anonymous statistics on visitor counts, bounce rates, and popular pages to help us monitor and improve site performance.
• Functional Cookies: remember your preferences for a more tailored browsing experience.

You can set your cookie preferences via our website banner or manage/disable cookies through your internet browser settings.

7. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted third parties strictly where necessary:

• Transport & Service Partners: shipping lines, airlines, road hauliers, rail operators, and delivery subcontractors required to fulfil your consignments;
• IT & Technical Providers: secure cloud hosting, freight management software, CRM platforms, and document storage providers under data processing agreements;
• Professional Advisers: our appointed accountants, auditors, insurers, and legal counsel; and
• Authorities & Regulators: HM Revenue & Customs (HMRC), Border Force, DVSA, police, or courts when legally required or in relation to legal proceedings and fraud prevention.

8. Data Security & Storage

Information and system backups are stored on secure servers located within the UK, and all cloud services operate within UK datacentres. We maintain technical security protocols (including SSL/TLS website encryption, enterprise firewalls, and restricted access) to protect against data loss, misuse, and alteration.

Where international freight operations require data transfer outside the UK/EEA, we ensure appropriate safeguards (such as UK Adequacy Decisions or International Data Transfer Agreements) are in place.

Please note that the transmission of data across the internet is not completely secure; while we do our best to protect your information, we cannot guarantee absolute security during transmission.

9. Data Retention

We keep your personal information only for as long as we need it to provide you with goods, services, or information, to administer your relationship with us, to comply with the law, or to ensure we respect marketing opt-outs. When information is no longer required, we dispose of it securely.

10. Job Applicants & Recruitment

When individuals apply to work at Riverside Logistics Limited, we will only use the information supplied to process their application and monitor recruitment statistics. Personal information about unsuccessful candidates will be securely destroyed or deleted in line with our retention procedures. For successful candidates, an employment record will be compiled and kept secure for purposes directly relevant to their employment.

11. Your Rights

Under UK data protection legislation, you have the right to:

• Request a copy of the personal data we hold about you (Subject Access Request);
• Request rectification of inaccurate or incomplete records;
• Request erasure of your data ('right to be forgotten') where no legal reason exists to keep it;
• Object to processing of your data, including the right to prevent data being used for direct marketing;
• Request restriction of processing; and
• Request data portability to another provider where systems allow.

12. Contact Us & Complaints

If you wish to exercise any of your data rights or have questions regarding this policy, please contact our Data Protection desk:

13. Changes to this Privacy Policy

We may update this privacy policy from time to time by publishing the amended version on our website. Unless we have legal grounds to do otherwise, significant changes will be notified on our website or by direct communication.